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A Two-Wave Cross-Lagged Study on AI Service Quality: The Moderating Effects of the Job Level and Job Role

Customer satisfaction with sommelier services of upscale Chinese restaurants in Hong Kong

Antecedents of consumers' brand loyalty for high technology products

An empirical study of factors driving complaint behaviour intentions of retail-customers in the Hong Kong telecommunications services industry

On the value relevance of customer satisfaction. Multiple drivers and multiple markets

Confucian dynamism, affective commitment, need for achievement, and service quality: a study on property managers in Hong Kong

Mediating role of relationship quality in online services

Financial risk and its impact on new purchasing behavior in the online retail setting

Frontline employees' views on organizational factors that affect the delivery of service quality in call centers

The role of product involvement in e-service evaluations

An investigation of B2C internet commerce: e-service quality's impact on satisfaction, attitudes and behaviours

The impact of the customer orientation of call center employees on customers' affective commitment and loyalty

Differentiating between service quality and relationship quality in cyberspace

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